Terms and Condition - inglam.co.uk

1. Introduction

Overview of the Document’s Purpose

Welcome to InGlam. These Terms & Conditions (“Terms”) are designed to outline the rules, guidelines, and responsibilities associated with your use of our website (the “Website”) and the services we provide (“Services”). By using our Website and/or purchasing our products, you agree to be bound by these Terms. Please read this document carefully to understand how our services work and your rights and obligations when using them.

Acknowledgment of Agreement

By accessing, browsing, or using the Website, or by purchasing products or services from us, you acknowledge and agree to be bound by these Terms. These Terms form a legally binding contract between you (“User,” “Customer,” “Client”) and InGlam (“the Company,” “we,” “us,” “our”). If you do not agree to these Terms, you must immediately discontinue use of the Website and its services.

2. Definitions & Interpretations

For the purpose of these Terms & Conditions, the following terms shall have the meanings ascribed to them below:

“Company,” “We,” “Us,” or “Our”: Refers to InGlam, the entity providing the Website and Services.
“User,” “Customer,” or “Client”: Refers to any individual or legal entity accessing or using the Website or Services.
“Website”: Refers to [Insert Website URL], including all pages, content, and features accessible from the Website, operated by InGlam.
“Services”: Refers to all products, offerings, features, and services provided by InGlam via the Website, including but not limited to [e.g., product sales, online consultations, services, etc.].
“Terms”: Refers to these Terms & Conditions, which govern your use of the Website and Services.
“Agreement”: Refers to the legal agreement between you and the Company, formed by these Terms.
“Content”: Refers to any text, graphics, images, video, software, or other material that is available on the Website.
“Account”: Refers to a personal or business account created by a user for accessing certain features of the Website or Services.

Interpretation of Terms

“Including”: The word “including” is used to provide examples and is not intended to limit the generality of the preceding terms.
“You” and “Your”: Any references to “you” or “your” in these Terms refer to the user, customer, or client using the Website or Services, regardless of whether you have registered an account.

Acceptance of Terms (Binding Agreement)

By accessing or using our Website, making a purchase, or engaging with our services in any way, you confirm that you have read, understood, and agreed to abide by these Terms. If you do not agree to these Terms, you must discontinue using our Website and services immediately.

If you are acting on behalf of a business or organization, you confirm that you have the authority to accept these Terms on its behalf.

3. Eligibility & User Obligations

Age Requirement

To use our Website and Services, you must be at least 18 years old or meet the legal age requirement in your country of residence. By accessing or using our Website, you confirm that you meet the necessary legal age. If you do not meet this requirement, you must refrain from using the Website.

Account Registration & Security Responsibilities

In order to access certain features of our Website or to make purchases, you may be required to create an account (“Account”). When registering for an Account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your Account.

If you suspect any unauthorized use of your Account or any security breach, you must immediately notify InGlam. We are not liable for any loss or damage resulting from your failure to comply with this security obligation.

Prohibited Activities & User Conduct

As a user of our Website and Services, you agree to refrain from the following prohibited activities:

Engaging in any unlawful activities or activities that violate applicable laws or regulations.
Attempting to access or interfere with the functionality of the Website in a manner that is not intended or authorized by InGlam.
Using the Website to distribute harmful or malicious software, viruses, or other harmful code that could damage or disrupt the operation of the Website or other users’ devices.
Engaging in any conduct that would restrict or inhibit others from using the Website or Services, or that may harm the Company or its users in any way.
Attempting to circumvent or breach any security measures of the Website.
Impersonating any person, entity, or organization, or misrepresenting your affiliation with any entity.
Posting or transmitting content that is defamatory, obscene, offensive, or otherwise violates the rights of others, including intellectual property rights.

InGlam reserves the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these Terms or engages in any prohibited activities.

4. Orders & Payments

This section explains how ordering and paying works on our website.

Order Acceptance & Contract Formation

By placing an order through our Website, you are making an offer to purchase the selected products or services under the terms of these Terms & Conditions. The contract between you and InGlam is formed when we send you an order confirmation email indicating that your order has been accepted. We reserve the right to refuse or cancel any order at our discretion, even after we have sent you an order confirmation, due to errors or issues related to the order, availability, or payment processing.

Payment Methods & Processing

We accept a variety of payment methods for your convenience, including but not limited to:

Stripe
Google Pay
Apple Pay

All payments are processed through secure payment gateways, and we do not store your payment details. By submitting your payment information, you confirm that you have the necessary authority and consent to use the chosen payment method.

Pricing and Errors

Prices for products or services on the Website are displayed in [Insert currency], and may be subject to change at any time without prior notice. The price shown at the time of your order will be the price charged, and no retroactive price changes will apply.

While we strive to ensure that all pricing information on our Website is accurate, errors may occur. If we discover an error in the pricing of an item you have ordered, we will inform you as soon as possible. You will have the option to either confirm the order at the corrected price or cancel it.

Fraud Prevention & Order Cancellation by the Company

To prevent fraud and ensure the security of our transactions, we may perform checks to verify the authenticity of orders. If we suspect fraudulent activity or unauthorized use of payment methods, we reserve the right to cancel or suspend any order.

InGlam also reserves the right to cancel any order at its sole discretion, including but not limited to situations where:

The product is out of stock.
There are errors in pricing or product description.
There are issues related to payment processing.

If an order is canceled by us, you will be notified, and any amounts already paid will be refunded in accordance with our refund policy.

Accurate Billing Information

You are required to provide accurate and up-to-date information, including your full name, billing address, and payment details, when placing an order. If any of your details change, you must update them as soon as possible to ensure smooth order processing and communication. Providing incorrect or outdated information may result in delays or the cancellation of your order..

Shipping Costs

Shipping fees are added at checkout based on your delivery location and chosen method. These fees are your responsibility unless we specify otherwise (e.g., free shipping offers).

Order Confirmation

After we accept your order, we’ll email you a confirmation with details such as:

Items ordered
Total cost
Estimated delivery time

Please check your order confirmation carefully. If any details are incorrect, contact us immediately to resolve the issue.

5. Shipping & Delivery

Shipping Locations & Costs

We offer shipping to Worldwide. Shipping costs will be calculated at checkout based on your delivery location and selected shipping method. Shipping fees are your responsibility unless otherwise stated (e.g., free shipping promotions).

Estimated Delivery Times & Delays

Delivery times vary depending on your location, the shipping method selected, and product availability. We aim to provide you with an estimated delivery date at the product page, but this is only an estimate and may be subject to change due to circumstances beyond our control (e.g., carrier delays, weather conditions, or unforeseen events).

In the event of a significant delay, we will notify you as soon as possible and provide an updated delivery time if possible. While we strive to meet delivery estimates, we cannot be held liable for any delays once the order has been dispatched.

Delivery Address:

We’ll send your order to the address you give us at checkout. Make sure it’s correct—we’re not responsible if it’s wrong and the package goes astray. If you need to change it after ordering, contact us at customerservice@inglam.co.uk ASAP, but we can’t promise it’s possible.

Risk of Loss:

Once your order is handed to the shipping company, it’s their responsibility. If it’s lost or damaged in transit, we’ll help you sort it out with them, but we’re not liable for their mistakes.

Failed Delivery: If the shipping company can’t deliver (e.g., no one’s home or the address is invalid), they might try again or return it to us. You’ll need to cover extra shipping costs if we have to resend it due to your error. If it comes back to us and you don’t want it resent, we’ll refund you minus the original shipping fee.

Delayed Shipments: We’ll do our best to get your order out on time, but we’re not responsible for delays caused by things beyond our control—like strikes, bad weather, or carrier issues. We’ll keep you updated if something’s holding things up.

Signature Required: For some orders (e.g., high-value items), we might ask for a signature on delivery. If no one’s there to sign, the carrier will let you know what to do next.

6. Missing or Faulty Items

If your order arrives incomplete or has any faults caused please notify us within 36 hours of receiving your order. To ensure a smooth resolution, kindly follow these steps:

Contact Us: Send an email to customerdervice@inglam.co.uk with the subject line “Missing or Faulty Items.”
Provide Information: In the email, include your order number, the specific items that are missing or faulty, and a brief description of the issue.
Send Photos: Please attach clear, high-resolution photos of the faulty items or packaging. Faults may include, but are not limited to:
- Incorrect items: If we’ve sent you the wrong product, please send us a photo of the item you received.

Once we receive your email, we will assess the situation and offer a resolution. If the faulty items are in stock, we may offer a replacement. If they are out of stock, we will provide a refund to the original payment method used. Our goal is to resolve the issue promptly and to your satisfaction.

Please note that items must be returned in their original packaging, and we may ask you to return faulty goods before issuing a refund or replacement.

7. Returns, Refunds & Cancellations

For detailed information about return, refund, exchange and cancellation terms please visit this page Return, Refund, Refund & Cancellation Policy

8. Product Descriptions & Availability

Product Information

We strive to provide accurate and up-to-date descriptions, images, and details for all products listed on our Website. However, we do not warrant that the descriptions, images, or other content related to products are error-free or complete. Product specifications, colors, and pricing may vary, and we reserve the right to correct any inaccuracies or update information as needed.

Availability

Product availability is subject to change. While we make efforts to ensure that the items listed on our Website are in stock, we cannot guarantee the availability of all products at the time of purchase. If an item is out of stock or unavailable after your order is placed, we will notify you as soon as possible, and offer you a refund or the option to choose a similar item.

Product Modifications

We may, at our discretion, modify or discontinue any product at any time, including removing products from our Website or changing their pricing, availability, or features. In the event that we discontinue or modify a product after you’ve placed an order, we will notify you and offer a suitable resolution, such as a refund or replacement possible at that time.

Sizing & Fit

Please refer to our [Size Guide] before placing your order to ensure the best fit. If you have any questions, feel free to contact our support team at customerservice@inglam.co.uk

Fabric & Care Instructions

For longevity and best results, follow the care instructions provided on the product labels or descriptions. INGLAM is not responsible for any damage caused by improper washing, ironing, or handling.

Pricing & Availability

All prices are listed in GBP and are subject to change without prior notice. Product availability may vary, and we reserve the right to modify or discontinue items without notice.

Errors & Omissions

We do our best to ensure that all product details, images, and pricing are accurate. However, errors may occur. In such cases, we reserve the right to correct any inaccuracies and cancel orders affected by pricing or listing errors. If your order is cancelled due to an error, we will notify you and issue a full refund.

Allergy Disclaimer

Some products may contain materials such as embellishments, synthetic dyes, or embroidery that could cause skin sensitivity. If you have allergies or sensitivities, please review the product details carefully before purchasing. INGLAM is not responsible for any allergic reactions caused by our products.

Limited Liability

By purchasing from INGLAM, you acknowledge that we are not responsible for:

Minor differences in product appearance due to screen settings or natural variations.
Incorrect sizing if the provided [Size Guide] was not followed.
Damage caused by improper care or handling.
Any allergic reactions to fabrics, dyes, or embellishments.

9. Products on Sale

Sale Product Availability

Products listed as “on sale” or “discounted” on our website are available for a limited time only and subject to availability. InGlam reserves the right to end or modify sale offers at any time without notice.

Final Sale

Sale products are typically marked as “Final Sale,” meaning they cannot be returned or exchanged unless they are faulty or damaged upon delivery. Please review the product details and specifications before purchasing sale items.

No Exchanges or Returns

Items on sale cannot be exchanged for a different size, color, or style.
We do not accept returns for items on sale unless there is a genuine issue with the product. Such as wrong size, color, or style)

Defective or Incorrect Items

If you receive a defective or incorrect item on sale, please contact us at customerservice@inglam.co.uk within 36 hours of delivery with clear photos of the issue. We will assess the case and offer a replacement or store credit if applicable.

Pricing & Discounts

The price of sale products is clearly stated on our website and applies to the sale period only. Discounts on sale items cannot be combined with any other offers, promotions, or coupon codes unless explicitly stated.

Limited Quantities

Sale items may be in limited stock and are sold on a first-come, first-served basis. Once the sale stock is depleted, the product will no longer be available at the discounted price. If a sale product becomes unavailable after your order is placed, we will notify you immediately and offer an alternative or a full refund.

No Price Adjustments

We do not offer price adjustments on previously purchased products, even if they go on sale after the purchase date. The price at the time of purchase is final.

10. Customised Products Policy

No Returns or Exchanges

Due to the personalized nature of customized products, we do not accept returns, exchanges, or cancellations once the order has been confirmed and processed. Please ensure that all details (size, color, design, etc.) are accurate before placing your order.

Order Confirmation

Before completing your purchase, you will be asked to review the customization details or we will send you an email within few hours of order being place to check and review the details. It is your responsibility to verify all information, including size, color, design, and any other specifications.
Once your order is confirmed, we begin the production process, and changes or cancellations cannot be made.

Defective or Incorrect Customised Products

In the unlikely event that your customised product arrives defective or incorrect (e.g., incorrect design), please contact us at customerservice@inglam.co.uk within 36 hours of delivery. You may be eligible for a replacement or store credit, depending on the issue.

Pricing & Customisation Changes

The price of customised products is based on the specific design, materials, and customisations chosen. Please note that any changes made to the original order may incur additional charges.
Once the order is in production, no further changes can be made to the customisation or design.

11. Feedback & Comments Policy

At INGLAM, we value feedback from our customers, as it helps us improve our products and services. However, we encourage all feedback to be constructive, respectful, and aimed at improving the customer experience.

Constructive Feedback

We welcome all comments, suggestions, and reviews about our products and services. Your feedback helps us grow and serve you better. We appreciate thoughtful, honest input that can guide us in improving your shopping experience.

Prohibited Content

While we encourage honest feedback, we do not tolerate:

Negative or degrading comments aimed at other brands, services, or individuals.
Hate speech, harassment, or disrespectful language towards any person or entity.
False or misleading information that could harm other businesses or their reputations.

Use of Feedback

By submitting feedback, reviews, or comments on our website , you grant us the right to use and share your comments for promotional or marketing purposes, including on our website and social media platforms. We may modify or edit your feedback to ensure it aligns with our standards and tone.

Action for Violations

If we determine that feedback is inappropriate or violates our policy, we reserve the right to:

Remove the comment or review from our website.
Ban the user from submitting future feedback.
Take legal action if necessary, in cases of defamation or malicious activity.

12. . Intellectual Property Rights

Ownership of Content

All content on the InGlam website, including but not limited to logos, text, images, graphics, videos, product descriptions, and software, is the property of InGlam or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, distribute, or modify any of this content without the prior written consent of InGlam, except as expressly allowed by these Terms & Conditions.

Use of Website

You are granted a limited, non-exclusive, and non-transferable license to access and use the Website solely for personal, non-commercial use. You may not use the Website for any unlawful purpose or in a manner that could damage, disable, or impair the Website or interfere with other users’ enjoyment of the Website.

User-Generated Content

If you submit any content to our Website (such as reviews, comments, or photos), you grant InGlam a perpetual, irrevocable, worldwide, royalty-free license to use, modify, reproduce, distribute, and display the content in connection with our business operations. You affirm that you own or have the necessary rights to the content and that it does not infringe upon any third-party intellectual property rights.

Usage Restrictions

You may not:

Copy, reproduce, modify, distribute, or display any content from our website without prior written permission.
Use our brand name, logo, or images for commercial purposes without authorization.
Claim ownership of or republish any of our content on other platforms.

Third-Party Content & External Links

Our website may contain links to third-party platforms for payment processing, social media, or additional product information. Please review their Terms & Policies before continuing, as we are not responsible for their content, security, or practices.

Enforcement of Rights

We take intellectual property protection seriously. Any misuse, reproduction, or unauthorized distribution of our content may lead to legal consequences.

For permissions or inquiries regarding our intellectual property, please reach out to us at customerservice@inglam.co.uk

13. Privacy Policy & Data Protection

For information about how we collect, use, and protect your personal data, please visit our [Privacy Policy page](insert link here).

14. Limitation of Liability & Disclaimers

InGlam is not responsible for any indirect or unexpected damages, such as loss of profits or personal injury, that may result from using our Website or products.

Our total liability to you, for any issues related to your purchase, will be limited to the amount you paid for the product or service in question.

We do not guarantee that all the information on our Website is accurate or complete. All products and services are provided “as is,” without any promises or warranties about their quality or suitability for a specific purpose.

15. Termination & Account Suspension

InGlam reserves the right to suspend or terminate your access to the Website and services at our discretion, for reasons including but not limited to:

Violation of Terms & Conditions: If you fail to comply with any part of these Terms & Conditions or any applicable laws.
Fraudulent or Unlawful Activities: If we detect any suspicious, fraudulent, or illegal activity associated with your account.
Misuse of Website: If you use the Website in any way that could harm the Website, its functionality, or other users, including engaging in abusive or inappropriate behavior.

If your account is suspended or terminated, you may not be able to access our services, place orders, or use any features of the Website unless specifically allowed by InGlam. You may be asked to pay any outstanding charges or fees that apply up to the point of suspension or termination.

Notification of Suspension or Termination: If we suspend or terminate your account, we will notify you via the email associated with your account, providing the reason(s) for the suspension or termination if possible.

16. Force Majeure Clause

InGlam shall not be held liable for any failure or delay in fulfilling its obligations under these Terms & Conditions due to events or circumstances beyond our reasonable control, including but not limited to:

Natural disasters (e.g., floods, earthquakes, hurricanes)
Acts of government or authority (e.g., changes in laws or regulations)
Wars, terrorism, or civil unrest
Strikes or labor disputes
Failures or disruptions in telecommunications or internet services
Supplier delays or issues
Pandemics or epidemics

If any such event occurs, InGlam will make reasonable efforts to resume normal operations as soon as possible. However, InGlam will not be held responsible for any delays, losses, or damages caused by such events.

In the event of a force majeure situation, we will notify you as soon as reasonably possible, and you agree to work with us in good faith to resolve any issues arising from the event.

17. Dispute Resolution & Complaints Procedure

At InGlam, we are committed to providing excellent customer service. If you have a complaint or dispute regarding our products or services, we encourage you to follow this procedure to resolve the issue efficiently:

1. Contact Us

If you have any concerns or complaints, please first contact our customer support team at customerservice@inglam.co.uk . Provide as much detail as possible about the issue, including order numbers, product details, and any supporting documentation (e.g., photos, receipts).

2. Internal Review

Once we receive your complaint, we will review the matter and respond to you as soon as possible. We will make every effort to resolve the issue in a fair and timely manner.

3. Escalation

If the matter is not resolved to your satisfaction after the initial review, you may request further escalation. We may refer the issue to a senior representative or manager for further consideration.

18. Amendments & Updates to These Terms

InGlam reserves the right to modify, amend, or update these Terms & Conditions at any time, at our sole discretion. Any changes will take effect as soon as they are posted on our websit. We encourage you to regularly review this page to stay informed about any changes.

Your continued use of the Website or services after any updates have been made will constitute your acceptance of the modified Terms. If you do not agree to the changes, you should stop using the Website and our services immediately.

19. Website Availability & Security

While we strive to ensure that our Website operates smoothly and securely, there may be times when the Website is temporarily unavailable due to technical issues, maintenance, or unforeseen circumstances. InGlam makes no guarantee regarding the continuous availability or uninterrupted access to the Website, and we will not be held liable for any disruption in service.

In the event that the Website is compromised due to a security breach or hack, InGlam is not responsible for any loss, damage, or unauthorized access to user information, data, or other content. We will make every reasonable effort to secure the Website, but by using the Website, you acknowledge and agree that we are not liable for any damages arising from such incidents.

20.Third-Party Resale Disclaimer

If you purchase a product from a third party who originally bought it from us, we are not responsible for any issues that arise. Any claims, defects, or concerns should be addressed with the reseller, as we only provide support and exchanges for direct purchases made through our official store.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions or any aspect of your experience with InGlam, please feel free to contact us:

Email: customerservice@inglam.co.uk
Phone Number: +44 7440 516977
Address: Office 5986, 58 Peregrine Road, Hainault Ilford Essex IG6 3SZ