At inGlam, we want to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns, refunds, exchange, and cancellation policy. Please review the guidelines below to understand the process and how we can assist you in resolving any issues with your order. We want to ensure that you are fully satisfied with your purchase.
Eligibility Criteria for Returns & Exchanges
Before dispatching your order, we will send you a video of the product to ensure it meets your expectations and is in good condition. This video will allow you to inspect the product’s appearance and condition, ensuring that the item we are sending to you is as described.
To be eligible for a return or exchange from InGlam, the following conditions must be met:
1.1 Timeframe for Returns & Exchanges
- Returns and exchanges must be requested within 14 DAYS of receiving the product.
- If you fail to notify us within this time, we cannot accept your return or exchange request.
1.2 Condition of the Product
- The product must be unused, unworn, and unwashed.
- The item must be returned in its original packaging with all tags, labels, and any accessories including receipt that came with it.
- If the product has been altered or damaged in any way, it may not be eligible for a return or exchange.
1.3 Proof of Purchase
- A valid receipt or order confirmation must be provided to process your return or exchange.
- Returns or exchanges cannot be processed without proof of purchase.
1.4 Faulty or Damaged Goods
- If your product is damaged or defective, please contact us immediately.
- You must provide photographic evidence or a video showing the damage or defect for us to assess the issue.
- Once verified, we will offer a replacement.
Conditions for Exchange
- Incorrect Product Delivered If you receive an item that is not what you ordered (e.g., wrong size, color, design, or fabric), you are eligible for an exchange. Please contact us immediately with clear photos of the incorrect product. Upon confirmation, we will process your exchange.
- Stitching Issues If any part of the clothing is stitched incorrectly or shows stitching defects, such as uneven or incomplete stitching, you can return the item for an exchange. However, please note that returns related to stitching issues will only be accepted if the defect is noticed immediately after receiving the product, and before the first wash or wear. If stitching problems arise after this period, we do not offer exchanges. Issues identified after use or washing will not be eligible for exchange.
- Shipping Damage If your product is damaged during shipping, please notify us immediately upon receiving the parcel. We will require photos of the damage and will work directly with the courier company to resolve the issue. In this case, we will offer an exchange depending on product availability.
- Return Process After Inspection Before dispatching your product, we will send you a video showing the condition and appearance of the item. Once you receive your order, we recommend inspecting it carefully. Any issues should be reported within 14 DAYS of receipt for an exchange.
- No exchange for Post-Use Issues Our exchange policy covers only issues noticed upon initial inspection and use. Once the product has been washed or worn, we do not accept exchanges for minor defects or changes caused by wear and tear. We advise that you inspect and try the product immediately upon receipt.
Refund & Exchange Policy
At InGlam, we do not offer refunds. However, if you encounter any issues with your order, please inform us promptly, and we will do our best to arrange an exchange if possible.
Before dispatching your product, we will send you a video showing the condition and appearance of the item for your satisfaction. This ensures that the product we are sending you is in perfect condition and meets your expectations.
Conditions Where No Return or Exchange Will Be Accepted
While we aim to ensure complete customer satisfaction, there are certain conditions where returns and exchanges will not be accepted. These include:
- Worn, Washed, or Used Products
- Once a product has been worn, washed, or used, it will not be eligible for exchange or return. This includes any changes made to the item after wearing or washing, such as color fading, fabric shrinkage, or stretching.
- Once a product has been worn, washed, or used, it will not be eligible for exchange or return. This includes any changes made to the item after wearing or washing, such as color fading, fabric shrinkage, or stretching.
- Minor Defects from Wear and Tear
- Minor defects that occur due to natural wear and tear, such as small fraying of fabric, loose threads, or light fading after use, will not be considered for an exchange or return. Please check the condition of your product before wearing or washing.
- Minor defects that occur due to natural wear and tear, such as small fraying of fabric, loose threads, or light fading after use, will not be considered for an exchange or return. Please check the condition of your product before wearing or washing.
- Products Not in Original Condition
- Any product that is returned in an altered condition, such as missing tags, damaged packaging, or any alterations made by the customer, will not be eligible for return or exchange.
- Any product that is returned in an altered condition, such as missing tags, damaged packaging, or any alterations made by the customer, will not be eligible for return or exchange.
- Damage Caused by Customer Handling
- Any damage that occurs as a result of improper care or handling, including stains, tears, or marks caused by the customer, will not be eligible for exchange or return.
- Any damage that occurs as a result of improper care or handling, including stains, tears, or marks caused by the customer, will not be eligible for exchange or return.
- Incorrect Product Information After Dispatch
- If a customer receives the correct product as per their order (size, color, design, etc.), no exchange or return will be accepted, even if the customer changes their mind after receiving the product.
- If a customer receives the correct product as per their order (size, color, design, etc.), no exchange or return will be accepted, even if the customer changes their mind after receiving the product.
- Exceeding the Return/Exchange Window
- We require you to notify us about any issues within 14 days of receiving the product. Any requests made after this period will not be eligible for exchange or return.
- Returning Products Without Prior Notification
If you return a product without informing us first or without following our proper return process, it will not be eligible for exchange or refund. Please make sure to contact us before returning any item.
Sale Products – No Return or Exchange
Products purchased during a sale are non-returnable and non-exchangeable unless there is a mistake from our side, such as receiving the wrong item, size, color, or design.
Customized Products – No Return or Exchange
- Non-Returnable & Non-Exchangeable
- Customized products (e.g., personalized clothing, custom-made designs) are non-returnable and non-exchangeable due to their unique nature. Once customized, they cannot be resold.
- Customized products (e.g., personalized clothing, custom-made designs) are non-returnable and non-exchangeable due to their unique nature. Once customized, they cannot be resold.
- Exceptions
- If there is an error in the customization (e.g., misspelling, incorrect design), please contact us immediately. We will review the issue and offer a resolution, such as an exchange or re-make of the product, depending on the circumstances.
How to Return a Product
- Check Eligibility for Return
Ensure that your product meets our return eligibility criteria (e.g., damaged, defective, wrong product received). Please refer to our Return & Exchange Policy for the full list of conditions. - Contact Us
Before returning any product, contact us at customerservice@inglam.co.uk or phone number +44 7440 516977. Provide your order number, details of the product, and reason for return (including any photos of the issue, if applicable). - Request an Authorization
You will need to get approval or an authorization from our team before returning the product. This helps us process your return smoothly. - Packaging the Product
Please ensure the product is securely packaged to prevent damage during transit. Use the original packaging with label and tags and pack the product safely to avoid any issues. - Return Shipping
Return shipping costs are your responsibility unless the product is damaged, defective, or we made an error with your order. If applicable, we will provide instructions on how to ship the product back to us. - Inspection of Returned Product
Upon receiving the returned product, our team will inspect it to verify the reason for return. If the product meets our return conditions, we will proceed with an exchange. - Resolution
If your return is approved, we will arrange for an exchange or store credit, depending on the circumstances. Please note, we do not offer refunds, only exchanges under certain conditions.
Return Shipping Costs & Responsibilities
- We Will Cover Return Shipping Costs if:
- Product Defects or Faults: If the product you received is defective, damaged, or has a manufacturing flaw (e.g., stitching issues, broken components, incorrect size, or design), we will cover the cost of return shipping.
- Wrong Item Sent: If we accidentally send you the wrong product (e.g., incorrect color, size, or design), we will cover the return shipping cost, as well as the cost for sending you the correct item.
- Damaged During Shipping: If the product is damaged during shipping, please contact us immediately, and we will cover the return shipping costs and arrange a replacement or exchange.
- Product Defects or Faults: If the product you received is defective, damaged, or has a manufacturing flaw (e.g., stitching issues, broken components, incorrect size, or design), we will cover the cost of return shipping.
- You Will Be Responsible for Return Shipping Costs if: These conditions includes but are not limited to
- Change of Mind: If you decide to return an item for any reason other than a product fault or mistake on our part (e.g., you don’t like the item, or it doesn’t fit), you will be responsible for the return shipping costs.
- Items Not Eligible for Return: Items on sale or customized products that are not eligible for returns or exchanges will not have return shipping costs covered by us.
- Unwanted Returns: If you return a product without informing us or without proper authorization, you will be responsible for the shipping costs, and we may not accept the return.
- Change of Mind: If you decide to return an item for any reason other than a product fault or mistake on our part (e.g., you don’t like the item, or it doesn’t fit), you will be responsible for the return shipping costs.
- New Delivery Charges for Exchanges:
- If you are eligible for an exchange (due to a faulty product, wrong item, or defect), we will cover the cost of shipping the replacement item to you.
- If you are eligible for an exchange (due to a faulty product, wrong item, or defect), we will cover the cost of shipping the replacement item to you.
- No Refund on Original Shipping Costs:
- Please note that original shipping costs paid at the time of purchase are non-refundable, even in cases of product defects or wrong items.
Sale and Customized Products
Please note that sale and customized products are not eligible for returns or exchanges unless there is a mistake on our part, such as shipping the wrong product, size, or design. We will only accept returns for sale or customized items if there is a fault that occurred due to our error.
If you have purchased a sale or customized product, please carefully review your order before finalizing the purchase, as these items are non-returnable unless stated otherwise in the event of a mistake by us.
Non-Eligible Returns & Exchanges
If you damage the product yourself or return it after wearing and washing, we will not accept the return or offer an exchange. Additionally, if the product is returned after the specified return period or without informing us first, we reserve the right to refuse the return or exchange. In such cases, we will accept the product but will not provide any return or exchange, and no further action will be taken. Please ensure that you follow the proper process and timeframes for returns to ensure eligibility for an exchange.
Product Cancellation
We understand that sometimes you may need to cancel an order. To make sure you have enough time to change your mind, we offer a cancellation window for orders placed with us. However, there are certain conditions under which cancellation may or may not be possible. Please carefully read our cancellation policy below to ensure a smooth process.
Timeframe for Cancellation
You can cancel your order within 24 hours after receiving the order confirmation email, as long as the product has not been dispatched. Once the order has been dispatched or is in the process of being shipped, cancellation will no longer be possible. Please review your order details promptly and notify us within the given timeframe if you wish to cancel.
Cancellation After Dispatch
If you wish to cancel your order, but it has already been shipped, the cancellation will no longer be possible. In this case, you will need to wait for the product to be delivered. Once received, you can return it according to our return policy. However, the cost of return shipping will be your responsibility. If you wish to exchange the product, please follow our exchange policy, and you will be required to cover the return and new shipping costs. Please make sure to inspect your product carefully upon delivery to avoid any issues with returns or exchanges.
Main Warning: Legal Action for Damaged Products
Before dispatching your order, we will send you a video showing the product’s condition, size, and appearance to ensure your satisfaction. Please note, if you attempt to damage the product yourself and later claim for a return or exchange, we will take legal action.
We do not tolerate fraudulent claims. Any attempt to damage the product after receipt in order to request a return or exchange will be met with legal consequences.
No Lifetime Guarantee on Products
Please note that we do not offer a lifetime guarantee on any of our products. While we strive to provide high-quality items, the durability and longevity of each product depend on proper care and usage. We cannot be held responsible for wear and tear, misuse, or damage caused by improper handling, washing, or storage.
Contact Us for Returns, Exchanges, or Cancellations
If you wish to return, exchange, or cancel your order, please contact us directly. Our team will assist you with the process and guide you through the necessary steps.
Email: customerservice@inglam.co.uk
Phone: +44 7440 516977
Subject Line for Email: “Return/Exchange/Cancellation Request”
Address for returning the parcel will be provided once we accept the product return for that you have to email us first.
Please ensure that you include your order number and details of the issue in your communication. We’ll respond to your inquiry promptly and assist you as best as we can.